MetroWest Digital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our services or website at metrowestdigital.com.
1. Information We Collect
We may collect the following types of information:
- Contact information such as name, email address, and phone number when provided through our website or forms
- Business information provided by clients during onboarding
- Customer contact information provided by our business clients for the purpose of sending SMS review requests
- Usage data and analytics from our website
- Cookie and tracking data collected automatically when you visit our website
2. How Phone Numbers Are Collected
Phone numbers used in our SMS messaging program are collected in one of the following ways:
- Provided directly by customers to our business clients (e.g., at the time of service booking or during a service interaction)
- Submitted through web forms on our clients' websites or booking systems where customers have opted in to receive communications
- Shared with MetroWest Digital by the business client for the sole purpose of sending review request messages on that client's behalf
Consent is not a condition of purchase. You are never required to provide your phone number or consent to receive SMS messages in order to purchase or receive services from any of our client businesses.
3. How We Use Your Information
We use the information we collect to:
- Provide and operate our reputation management and SMS services
- Send automated SMS review request messages on behalf of our business clients
- Communicate with clients about their accounts and services
- Improve our services and website
- Comply with legal obligations
4. SMS Messaging and Opt-In
SMS Consent: By providing your phone number to one of our client businesses, you consent to receive SMS text messages from that business via MetroWest Digital's platform. These messages may include review requests, follow-up messages, and related communications.
Consent Is Not a Condition of Purchase: Providing your phone number and consenting to receive SMS messages is entirely optional and is never required to purchase or receive services.
Message Frequency: Message frequency varies based on your interactions with the business. Frequency may vary.
Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further messages will be sent. To re-subscribe, reply START.
Help: Reply HELP to any message for assistance, or contact us at billy24burke@gmail.com or 508-988-8225.
Mobile Information Sharing: We do not sell, share, or rent your mobile phone number or SMS opt-in data to third parties or affiliates for marketing purposes under any circumstances. No mobile information will be shared with third parties for marketing or promotional purposes.
5. Sharing of Information
We do not sell, rent, or trade personal information to third parties. We may share information with trusted service providers who assist in operating our platform, subject to confidentiality agreements. We will never share your mobile opt-in data or phone number with third parties for their own marketing use.
6. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
7. Third-Party Services
Our services may integrate with third-party platforms such as Google and GoHighLevel. Their use of information is governed by their own privacy policies.
8. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. We may use analytics tools such as Google Analytics to understand how visitors use our site. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
9. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at billy24burke@gmail.com. We will respond to all requests within a reasonable timeframe.
10. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: billy24burke@gmail.com
Phone: 508-988-8225
MetroWest Digital, Sudbury, MA