MetroWest Digital helps local service businesses automatically ask every customer for feedback, send happy customers to Google, and keep unhappy responses private so you can protect your reputation and grow faster.
If you rely on memory, staff follow-through, or awkward face-to-face asks, reviews come in inconsistently. One bad public review can stand out for weeks while dozens of happy customers say nothing.
As soon as a visit is complete, your customer gets a simple text. Happy customers are guided straight to Google. Unhappy customers are routed to a private form so you can resolve the issue before it becomes a public review.
No dashboards, no complicated handoff, no extra steps for your team.
After a completed appointment or job, your customer is automatically queued for a feedback text.
The message asks how the experience went and gives them a quick way to respond from their phone.
Satisfied customers are sent to your Google review page. Unhappy customers are routed to private feedback so you hear it first.
This is the core system your prospects need to understand before they book a demo.
After each completed job, customers get a quick text asking for feedback. Happy customers are sent straight to leave a Google review. Customers with a poor experience go to a private feedback form instead, giving you a chance to fix the issue before it reaches the public.
Core SystemBook a short demo and we’ll walk you through the exact text flow, routing logic, and how it fits your customer process.